Privacy Policy:
for Johnathan James Bathroom and Kitchen Design and Installation Company. At Johnathan James Bathroom and Kitchen Design and Installation Company, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our services.
Information We Collect:
When you contact us or use our services, we may collect the following information:
Contact information:
Such as your name, email address, phone number, and postal address.
Payment information:
Such as your credit card number and billing address.
Information:
About your project, such as the type of design or installation services you require, the size and layout of your bathroom or kitchen, and any other relevant details.Information about your preferences, such as your design preferences, colour schemes, and preferred materials.
How We Use Your Information:
We may use your personal information for the following purposes:
To provide you with our services:
including designing and installing your bathroom or kitchen.
To communicate with you about your project:
Including providing updates, answering your questions, and scheduling appointments.
To process your payments.
To personalise your experience:
With us and tailor our services to your preferences.
To improve our services and develop new products and services.
To comply with legal and regulatory requirements.
How We Disclose Your Information:
We may disclose your personal information to the following parties:
Our employees, contractors, and service providers:
Who need to access your information to provide you with our services.
Third-party payment processors:
Who process your payments.
Regulatory authorities:
Or law enforcement officials as required by law.
We do not sell, trade, or rent:
Your personal information to third parties for marketing purposes.
Security:
We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. We use a variety of physical, technical, and administrative measures to safeguard your information, including encryption, firewalls, and secure servers.
Your Rights:
You have the right to access, correct, or delete your personal information that we hold. You may also have the right to object to or restrict certain types of processing or to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
If you have any questions or concerns about our use of your personal information or would like to exercise your rights, please contact us using the contact information below.
Contact Us:
If you have any questions or concerns about our Privacy Policy or our use of your personal information, please contact us at:
Johnathan James info@johnathanjames.com
Phone: 07
Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. The revised policy will be posted on our website with the effective date. We encourage you to review the policy periodically to stay informed about our information practices.
This Cookie Policy:
Explains how Johnathan James Bathroom and Kitchen Design and Installation Company (“we”, “us”, “our”) uses cookies and similar technologies when you visit our website, (“website”).
What are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They allow the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
Why We Use Cookies?
We use cookies and similar technologies for the following purposes:
To enable essential website functionality, such as remembering your preferences and login information.To analyse and improve the performance and usability of our website, including tracking website traffic and user behaviour. To personalise your experience with our website, including showing you relevant content and ads. To provide social media features, such as sharing buttons and embedded content.To provide advertising and retargeting services, such as displaying ads based on your interests and behaviour on our website.
Types of Cookies We Use:
We use the following types of cookies on our website:
Strictly Necessary Cookies:
These cookies are essential for the website to function properly and cannot be disabled without impairing the functionality of the website. They are usually set in response to actions taken by you, such as filling out forms or logging in to your account.
Performance Cookies:
These cookies allow us to track website traffic and user behaviour, including which pages are visited and how long users spend on each page. This information helps us to improve the performance and usability of our website.
Functional Cookies:
These cookies enable the website to remember your preferences and choices, such as language, font size, and other display preferences, so you don’t have to keep re-entering them whenever you come back to the site.
Advertising Cookies:
These cookies are used to display ads that are relevant to you based on your interests and behaviour on our website. They may also be used to limit the number of times you see an ad and measure the effectiveness of advertising campaigns.
Social Media Cookies:
These cookies allow you to share content from our website on social media platforms, such as Facebook, Twitter, and LinkedIn. They may also be used to show you embedded content from social media platforms, such as YouTube videos.
Third-Party Cookies:
We may also use third-party cookies and similar technologies on our website. These cookies are set by third-party service providers, such as Google Analytics, Facebook, and Twitter, to analyse website traffic, provide advertising and retargeting services, and provide social media features. We do not have control over these cookies and the data they collect. For more information about how these third parties use cookies and similar technologies, please refer to their privacy policies.
Managing Cookies:
You can control and manage cookies on your device by adjusting your browser settings. Most browsers allow you to block or delete cookies from specific websites or all websites. However, if you block or delete cookies, some website functionality may be impaired or not work properly. For more information about how to manage cookies on your browser, please refer to your browser’s help menu.
Changes to this Cookie Policy:
We may update this Cookie Policy from time to time. The revised policy will be posted on our website with the effective date. We encourage you to review the policy periodically to stay informed about our use of cookies and similar technologies.
Contact Us:
If you have any questions or concerns about our use of cookies and similar technologies, please contact us at:
Johnathan James info@johnathanjames.com
Phone: 07
Product Descriptions:
We make every effort to provide accurate and up-to-date information about our products and services, including product descriptions, pricing, and availability.
However, we cannot guarantee that all information is error-free or complete.
If you have any questions or concerns about a product, please contact us before making a purchase.
Orders:
You may place an order for a product or service on our website, by phone, or in-person at our showroom. By placing an order, you agree to pay the full price of the product or service, including any applicable taxes and shipping fees.
Payment:
We accept payment by credit card, debit card, cash, or check. Payment must be made in full at the time of purchase, unless other arrangements have been agreed upon in writing. We reserve the right to cancel or refuse any order for any reason, including suspected fraud or payment issues.
Shipping and Delivery:
We offer shipping and delivery services for our products, which are subject to additional fees. Shipping and delivery times may vary depending on the product, destination, and other factors. We will provide you with an estimated delivery date and tracking information when your order is shipped. Please note that we are not responsible for delays or damage caused by shipping carriers.
Installation
We also offer installation services for our products, which are subject to additional fees. Our installation team will work with you to schedule a convenient installation date and time. Please note that we are not responsible for delays or damage caused by installation issues outside of our control.
Refunds Policy/Returns:
We want you to be completely satisfied with your purchase. If you are not satisfied with a product for any reason, you may return it within 14 days of delivery for a full refund or exchange. To initiate a return, please contact us by phone or email to obtain a Return Merchandise Authorisation (RMA) number. Returned products must be in new, unused condition and in their original packaging. You are responsible for the cost of return shipping, unless the product was defective or damaged during shipping.
Refunds:
We will process a refund within 14 days of receiving a returned product, minus any shipping fees and restocking fees, if applicable. Refunds will be issued to the original payment method used for the purchase. Please note that we cannot refund custom-made products or services, unless they are defective or not as described.
Exchanges:
If you would like to exchange a product for a different size, colour, or style, please contact us to initiate an exchange. Exchanged products must be in new, unused condition and in their original packaging. You are responsible for the cost of return shipping and any price difference for the exchanged product.
Cancellations:
If you need to cancel an order for any reason, please contact us as soon as possible. If the order has not yet been shipped or installed, we will issue a full refund. If the order has already been shipped or installed, you may still be responsible for shipping and installation fees.
Contact Us:
If you have any questions or concerns about our sales and refunds policy, please contact us at:
please contact us at:
Johnathan James info@johnathanjames.com
Phone: 07
Legal Notice:
Johnathan James wants to ensure our customers that we only use fully qualified and insured tradespeople to provide services to our clients. All of our tradespeople are fully qualified and certified to perform their respective tasks.
Our team members have undergone rigorous training and have years of experience in the industry, ensuring that they are equipped with the necessary skills and knowledge to deliver high-quality services.In addition to being qualified, all of our tradespeople are fully insured. This means that in the unlikely event of any damage or injury occurring during the provision of services, our customers can rest assured that they will be fully protected. Our insurance coverage also protects our tradespeople, so they can work with confidence and without fear of liability.
At Johnathan James, we take our responsibility to our customers seriously. We pride ourselves on providing exceptional services that meet the highest standards of quality, safety, and professionalism. By using only fully qualified and insured tradespeople, we can guarantee that our customers receive the best possible service and can enjoy complete peace of mind.
If you have any questions or concerns regarding our tradespeople or our services, please do not hesitate to contact us. We are always happy to assist our customers in any way possible.
please contact us at:
Johnathan James info@johnathanjames.com
Phone: 07
